From: Carl-Uno Manros (carl@manros.com)
Date: Mon Sep 27 1999 - 23:31:54 EDT
Bob,
All fine, but as the December meeting will be in LA I think we can avoid the
San Diego hotel.
Carl-Uno
> -----Original Message-----
> From: owner-pwg-announce@pwg.org [mailto:owner-pwg-announce@pwg.org]On
> Behalf Of Herriot, Robert
> Sent: Monday, September 27, 1999 7:51 PM
> To: pwg-announce@pwg.org
> Subject: PWG-ANNOUNCE> In San Diego let's avoid the Suites Downtown by
> Marriott
>
>
> I suggested a a recent PWG meeting that the PWG not hold their next San
> Diego meeting at the Suites San Diego Downtown by Marriott (701 A St).
> Several people suggested that I discuss the issue on this DL.
>
> At the meeting last December, I experienced a problem with being
> billed for
> the night after my departure at this hotel. I believe that we should not
> spend our money at a hotel where the manager assumes that customers are
> liars in a plausible situation where his records are too
> incomplete to know
> what really happened. The manager told me that this situation is
> infrequent, so I would expect him to give me the benefit of the doubt in
> such a situation.
>
> The hotel billed my AMEX card for Friday night even though I had
> checked out
> of the hotel on Friday about noon and returned home Friday
> afternoon. When I
> called the hotel, the manager said that he had no record of my having
> checked out on Friday.
>
> I explained that I had received the bill under the door Friday
> morning, and
> I had gone to the desk to correct a small error. I assumed that I was
> checked out at this point. My receipt said that Friday was my scheduled
> check-out day, but it didn't have a zeroed out balance to indicate final
> check-out. The hotel computer does not maintain an audit trail which would
> show that I received two receipts on Friday. The desk clerk perhaps forgot
> to press the check-out button. In addition, the hotel maid said that the
> room was occupied on Friday night. Did she make a mistake? Did
> some unknown
> person slip into the room? No one knows.
>
> The manager's best offer was a future free night at his hotel. I finally
> offered to send him a copy of my San Francisco airport parking
> receipt paid
> on Friday afternoon. He accepted. A few days after he received a
> fax of the
> parking receipt, he credited my AMEX card.
>
> I am bothered by a hotel manager who gives less credibility to a customer
> than to a computer system with flawed and incomplete information,
> especially
> when it appears not to be a costly problem for them. I would expect good
> will to be worth more than catching an occasional free-loader.
>
> I hope we will stay elsewhere for PWG's December meeting in San Diego.
>
> Bob Herriot
>
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